Job Postings

 


In order to be considered for any of our open positions, salary requirements MUST be included with the resume.Interested and qualified candidates may apply by sending a completed resume and salary requirements to:

E-mail: employment@nmstudentloans.org
And by applying directly through the job board in which the job is posted (eg. careerbuider.com or jobing.com or Department of Workforce Solutions)

New Mexico Educational Assistance Foundation is an Equal Employment Opportunity Employer. In accordance with the Americans with Disabilities Act, the information in this site is available in alternate formats upon request.

A credit, criminal background check, and pre employment drug screen is required for all positions.

 

POSITION TITLE:               Sales Representative (2 positions, Albuquerque & Phoenix)

DEPARTMENT:                  Administrative

GRADE:                                Exempt 17

MINIMUM SALARY:         $58,418

CLEARANCE:                     5-C                             

 

SUMMARY

 

Under administrative direction of the President, this position will generate new revenue by selling collection services provided by NMEAF to new and existing customers in an assigned area or territory. 

SUPERVISION EXERCISED 

No direct supervision.

Primary Duties 

Responsible for lead sourcing, sales, new client set-up (in concert with internal operational staff), conferences, webinars, in-person visits, and all downstream client relationship management.

Creates prospect list and works them systematically to obtain new accounts to achieve monthly/quarterly/annual sales revenue to assist the company meet its budget performance objectives.

Contacts and interacts directly with potential, new, and existing customers or clients, such as healthcare providers, financial organizations, utilities, colleges and universities, and other retail or wholesale organizations generating receivables owed by consumers, to present information and explain available services offered, utilizing persuasive sales techniques.

Calculates and quotes prices.

Answers all questions concerning collection services, with appropriate referrals where required.

Analyzes and determines customers' collection service needs, recommends service(s) best suited for them, and prepares and presents proposals to sell services that address those needs.

Prepares proposals or responses to Requests for Proposals and Requests for Information. Maintains appropriate registrations on procurement databases as determined by prospect internal procurement requirements.

Prepares forms or agreements, closes transactions, and secures sales.

Establishes professional customer relationships with appropriate customer personnel.

Creates and implements advertising via internet, direct mail, and other channels, promoting campaigns to educate customers and business partners about NMEAF’s products and services.

Keeps informed of new services and changes that might affect services offered.

Keeps informed of company contract procedures and service prices.

Works collaboratively with appropriate internal departments to obtain support and assistance in meeting customers' needs.

Continuously gathers and analyzes market data information to assess market share and define product and service needs.   

Actively participates in strategic and tactical sales planning. Participates in annual strategic planning. Participates in quarterly meetings of the Board of Directors, as appropriate.

Attends various functions on behalf of NMEAF in an effort to market products and services.(ie industry conferences and trade shows).

MINIMUM QUALIFICATIONS           

Experience

Three years of responsible marketing or sales experience with a proven record of accomplishment. 

Education:

Equivalent to a Bachelor's degree from an accredited college or university with    

major course work in business administration, public administration, or a related

field.    

License or Certificate:

Possession of, or ability to obtain, an appropriate, valid driver's license. 

Special Requirements:

Essential duties require the following physical skills and work environment:

Ability to work in a standard office environment; ability to travel extensively to different sites and

Locations. 

This position may require security clearances administered by the U.S. Government.

_________________________________________________________________________________________________________________________________________________________________

 

POSITION:                                       Services Representative (Temp to Hire)

DEPARTMENT:                              Operations / Collections

GRADE:                                            Non-exempt 12

MINIMUM SALARY:                     $12.25/hour

CLEARANCE:                                  5-C

 

SUMMARY

Under general supervision or direction, perform a variety of responsible and complex administrative and technical duties involved in the servicing and collection of student loans; the review, acceptance, and processing of deferments and related system adjustments in accordance with Federal and State regulations and New Mexico Student Loans (“NMSL”) policy; to monitor and cure uninsured loans; and to provide general information and assistance to customers.

SUPERVISION EXERCISED

Exercises no supervision.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

Primary Duties:

Assume responsibility for the recovery of funds in accordance with Federal, State, and NMSL regulations and policies including arranging payment plans, monitoring payments, negotiating settlement agreements, and initiating or suspending legal action.

Initiate and/or receive contact  via various means with borrowers (in person, via telephone or via electronic medium) seeking information regarding their loan state or status; counsel borrowers and offer suggestions to enable them to come to informed decisions based on their loan needs.

Effectively communicate eligibility requirements for hardship, forbearance, deferments, unemployment, and disability status; negotiate and approve all special payment arrangements within the guidelines of Federal regulations and division policies; process all school enrollment certifications, deferments, postponements, and cancellations according to Federal regulations; make monetary adjustments as required.

Analyze and perform mathematical calculations; weighted average interest rates for consolidations, special payment arrangements including income sensitive, graduated and extended repayment plans.

Accept check-by-phone payments and instruct borrowers regarding the process of making online credit card payments for Stafford and/or Perkins loans.

Assist borrowers in office by providing account details as needed, and in completing forms associated with forbearances, deferments and repayment options.

Attain and maintain departmental standards for items such as calls and abandon rates.  Utilize low call-volume time to perform research and initiate return communications via various mediums.

Contact borrowers, references, and creditors via various means (phone, letter, etc.) to obtain current mailing addresses, physical addresses, and places of employment.

Use innovative tools and resources for aggressive searches to effect updates of borrower demographic data, telephone contact(s), and employment information.

Identify accounts that require address skip-tracing and perform required skip-tracing activities in accordance with Due Diligence policies.

Contact and communicate with employers in regards to garnishment proceedings and the forwarding of withheld funds to NMSL.

Research and respond to co-workers in other teams regarding borrower complaints; determine and communicate problems related to inappropriate negotiations, adjustments, payment applications, legal follow up, and due diligence issues with the appropriate supervisor.

Educate borrowers on legal status of Summons and Complaint, Settlement Agreement, Judgment, and Garnishment.  Effectively communicate the consequences of default and how to avoid further legal actions.

 

MINIMUM QUALIFICATIONS

Experience

Three years of collection, credit, or customer service experience. Call center experience is preferred. Education may be substituted in lieu of experience.

Education

Equivalent to a high school diploma. Business college courses desirable. An Associate’s degree is preferred.

Special Requirements:

Essential duties require the following physical skills and work environment:

Ability to work in a standard office environment including ability to sit, stand, walk, kneel, and crouch,

stoop, squat, twist, and lift 25 lbs.