In order to be considered for any of our open positions, salary requirements MUST be included with the resume.Interested and qualified candidates may apply by sending a completed resume and salary requirements to:
And by applying directly through the job board in which the job is posted (eg. careerbuider.com or ziprecruiter.com or Department of Workforce Solutions)
New Mexico Educational Assistance Foundation is an Equal Employment Opportunity Employer. In accordance with the Americans with Disabilities Act, the information in this site is available in alternate formats upon request.
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POSITION TITLE: Customer Service Collections Specialist
DEPARTMENT: Operations / Collections
GRADE: Non-exempt 12
New Mexico Educational Assistance Foundation (NMEAF) is looking for Customer Service Collectors to reach out to students, assist in getting them out of default, and make it possible for them to continue their education.
NMEAF supports the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, and supporting the best brands in business.
Every day, we aim to live up to creating exceptional customer experiences. However, giving back matters just as much – it is not only our mission, but also our culture. As a non-profit, 501(c)(3) organization, we have been dedicated to helping New Mexico families plan, prepare, and pay for college since 1981.
Three years of collection, credit, or customer service experience. Call center experience is preferred. Education may be substituted in lieu of experience.
Equivalent to a high school diploma. Business college courses desirable. An Associate’s degree is preferred.
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment including ability to sit, stand, walk, kneel, and crouch, stoop, squat, twist, and lift 25 lbs.
Exercises no supervision.