Job Postings

 


In order to be considered for any of our open positions, salary requirements MUST be included with the resume.Interested and qualified candidates may apply by sending a completed resume and salary requirements to:

E-mail: employment@nmstudentloans.org
And by applying directly through the job board in which the job is posted (eg. careerbuider.com or ziprecruiter.com or Department of Workforce Solutions)

New Mexico Educational Assistance Foundation is an Equal Employment Opportunity Employer. In accordance with the Americans with Disabilities Act, the information in this site is available in alternate formats upon request.

A credit, criminal background check, and pre employment drug screen is required for all positions.

 

POSITION TITLE:                          Customer Service Collections Specialist

DEPARTMENT:                              Operations / Collections

GRADE:                                            Non-exempt 12

SALARY:                                          $13.00/hr

SUMMARY

New Mexico Educational Assistance Foundation (NMEAF) is looking for Customer Service Collectors to reach out to students, assist in getting them out of default, and make it possible for them to continue their education.

NMEAF supports the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels.  As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, and supporting the best brands in business.

Every day, we aim to live up to creating exceptional customer experiences. However, giving back matters just as much – it is not only our mission, but also our culture. As a non-profit, 501(c)(3) organization, we have been dedicated to helping New Mexico families plan, prepare, and pay for college since 1981.

Primary Duties:

  • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Ability to negotiate payment arrangements while maintaining a manner which shows empathy, tact, and professionalism.
  • Analyze credit profiles, loan histories, and customer financial situations.
  • Maintain knowledge of unique client collection programs, determine the most beneficial program for the consumer, and assist the consumer through the completion of the program; including performing mathematical calculations using system tools, completing paperwork and regular follow-up with the consumer.
  • Counsel consumers to assist in finding funds to meet their payment obligations.
  • Make outbound and receive inbound calls to consumers, employers, references, and creditors while consistently following company’s collection call model and techniques.
  • Consistently and accurately document all information pertaining to accounts.
  • Demonstrate effective skip tracing techniques by locating consumer contact information.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
  • Make recommendations to implement process improvements.
  • Meet monthly individual and team goals as set by the Department Manager.
  • Perform other duties as assigned.

We Offer:

  • Paid training and career advancement opportunities.
  • You'll enhance your problem solving skills while helping others regain their financial footing.
  • Competitive base pay plus monthly bonus opportunities with a comprehensive benefit package; including: 13 paid holidays, retirement plan with 7% employer contribution, and medical, dental, vision insurance (partial employee contribution).
  • Casual, fun work environment where we value character, integrity and accountability.

MINIMUM QUALIFICATION

Experience

Three years of collection, credit, or customer service experience. Call center experience is preferred. Education may be substituted in lieu of experience.

Education

Equivalent to a high school diploma. Business college courses desirable. An Associate’s degree is preferred.

Special Requirements:

Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment including ability to sit, stand, walk, kneel, and crouch, stoop, squat, twist, and lift 25 lbs.

SUPERVISION EXERCISED

Exercises no supervision.