Student Loan Ombudsman

Feel like you're not getting the help you need?

Our primary objective is to provide our borrowers with a great customer service experience and we want to know when we have not done so. Call us toll free at 1-800-279-5063 and talk to one of our agents. You are always welcome to speak with a supervisor or manager.

If you have already talked with a NMSL agent but still feel like more should be done, our parent organization, the New Mexico Educational Assistance Foundation (NMEAF), has a special Ombudsman available to assist you.

Contact the NMEAF Ombudsman at:

Beth Leeway, Ombudsman
New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230
Toll-Free: 1-800-279-3070, Ext. 1366

Still not satisfied?

The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education's Ombudsman at:

U.S. Department of Education
Office of the Ombudsman
Room 3012, ROB #3
7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575