Our primary objective is to provide our borrowers with a great customer service experience and we want to know when we have not done so. Call us toll free at 1-800-279-5063 and talk to one of our agents. You are always welcome to speak with a supervisor or manager.
If you have already talked with a NMSL agent but still feel like more should be done, our parent organization, the New Mexico Educational Assistance Foundation (NMEAF), has a special Ombudsman available to assist you.
Contact the NMEAF Ombudsman at:
Beth Leeway, Ombudsman
New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230
Toll-Free: 1-800-279-3070, Ext. 1366
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education's Ombudsman at:
U.S. Department of Education
Office of the Ombudsman
Room 3012, ROB #3
7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575