Account Management

Here’s some useful information and instructions to help you manage your student loan accounts.

Online Account Management and Payments

Automatic Payments Direct Debit: complete and return the direct debit authorization form 

If you are having difficulties with making a payment through Online Account Access please contact us.
 

Other Ways to Pay

Mail:

  • Send check or money order to:
    New Mexico Student Loans
    P.O. Box 27020
    Albuquerque, NM 87125-7020
    Include your account number on your money order or check.


In Person:

  • Visit us at:
    New Mexico Student Loans
    7400 Tiburon NE
    Albuquerque, NM 87109
    Customer service representative hours 8am - 5pm Monday – Friday

 

Update Your Contact Information

Update your phone numbers, email, and permanent address in your Online Account Access.


Update a Name Change

To update your new name, you must provide us with a copy of one of the following documents:

  • Current driver license
  • Social security card
  • Marriage certificate
  • Court order Certificate of U.S. Naturalization (form N-550 or N-570)

Send name change request and documents to:

  • New Mexico Student Loans
  • P.O. Box 27020
  • Albuquerque, NM 87125-7020 or
  • Fax: (505) 345-7269 or (505) 341-9361
     

Billing Due Dates

We are here to work with you to make sure your student loan payment due date is the best possible for your schedule. Here’s what is needed to to change your bill due date:

  • Your account must be current in order to change your due date. You may not change your due date if your account is delinquent.
  • Your due date may be changed to any date between the 1st and the 28th of the month.
  • Contact us if you would like to request a due date change and please include your account number
  • Your new due date will be effective on your next billing statement.
  • While your due date change is being processed continue to make regular payments as billed while your request is being processed.

 

Paperless Billing

Sign up for Paperless Billing and receive a monthly email reminder to pay your bill. Paperless Billing is convenient, green, safe and reliable

Sign up for Paperless Billing

  • Sign into Online Account Access
  • Select the "Statements" option in the navigation bar
  • Then select the "Opt Out of Paper Statements" button

If you are having trouble accessing your information via our automated system, please contact us.

 

NOTE: By providing us with your cell phone number, you are giving us your permission to contact you regarding your loan(s) at the cell phone number you have provided or other wireless device using automated telephone dialing, text messaging or other artificial or pre-recorded voice messages. Normal cell phone charges may apply.