Account Management

Here’s some useful information and instructions to help you manage your student loan accounts.

Federal Loans
Private & Perkins Loans

Make a Payment

If you are having difficulties with making a payment through Online Account Access, please contact us.

One Time Payment Online

Make a one-time New Mexico student loan payment online.

Automatic Payments

Direct debit from your bank account. Complete the Direct Debit Authorization Form.

By Mail

Send a check or money order with your account number to
NMEAF – NM Student Loans
P.O. Box 27020
Albuquerque, NM

Other Account Management Information

Update Your Contact Information

You can update your phone numbers, email, and permanent address in Account Access.

Update a Name Change
To update your new name, you must provide us with a copy of one of the following documents:

  • Current driver license
  • Social security card
  • Marriage certificate
  • Court order Certificate of U.S. Naturalization (form N-550 or N-570)

Send name change request and documents to:

  • Mail: NMEAF- New Mexico Student Loans
, P.O. Box 27020
, Albuquerque, NM 87125-7020
  • Fax: 505-345-7269 or 505-341-9361

If you are having trouble accessing your information via our automated system, please contact us.

Billing Due Dates

We are here to work with you to make sure your New Mexico student loan payment due date is the best possible for your schedule.

To change your bill due date:

  • Your account must be current in order to change your due date. You may not change your due date if your account is delinquent.
  • Your due date may be changed to any date between the 1st and the 28th of the month.
  • Contact us if you would like to request a due date change, and please include your account number.
  • Your new due date will be effective on your next billing statement.
  • While your due date change is being processed continue to make regular payments as billed while your request is being processed.
Paperless Billing

Enroll for paperless billing and receive a monthly email reminder to pay your student loan bill. Paperless Billing is convenient, green, safe, and reliable.

Sign Up for Paperless Billing

  • Login to Account Access
  • Select “Statements” 
  • Select  “Opt Out of Paper Statements”

If you are having trouble accessing your information via our automated system, please contact us.

10 Ways How to Pay Off Your Student Loans Faster


Pay Extra

Paying extra even a few times a year on your principal will help pay down your balance quicker. Be sure to ask your loan servicer to apply the extra payments to the principal and not an earlier release date though.


Pay More Frequently

Paying every 2 weeks instead of monthly may allow you to budget better and also possibly pay a little more each payment.


Prepare a Monthly Budget

Knowing exactly what your monthly expenses currently are and exactly where you spend your money will help you identify places you can cut back on spending and where you can potentially add those additional funds to paying down your student loan faster.


Establish a Separate College Savings Account

Work with your bank to set up a new account that is used just to pay your student loans, and have money automatically moved into this account each month, that way, the money isn’t lumped with your other expenses.


Find a job that qualifies you for Student Loan Forgiveness

Teaching, Public Service, Nonprofit Organizations, Military and Government Organizations might be eligible for student loan forgiveness if you work for them.


Try to avoid Loan Repayment Programs and Loan Consolidation

If possible, stick with the original Standard Loan Repayment option as this is the way your loan will be paid off faster, with the least amount of money. Repayment and consolidation programs can help lower your monthly loan payments but will most likely extend the payment term of your loan by several years and cost more interest in the long run.


Explore Interest Rate Reductions

Many private loans including one from us offer a 0.25% interest rate reduction for signing up for automatic payments. Even this small amount adds up in the long run.


Use Tax Credits and Tax Deductions

You might be eligible for a student loan interest deduction and there are some tax credits you might be eligible for while you are currently paying tuition including grad school.


Ask your employer to help pay your student loan

If you are getting a raise or a bonus at your job, put that money towards your student loan or ask your employer if they could help you pay your student loan off by offering to take a lower salary and commit to staying on the job for a specific time period.


Pay off the Highest Interest Rate Loan First

If you have several student loans and want to get out of debt, focus on paying down the loan with the highest interest rate first. This includes loans with variable interest rates (which we don’t offer because we don’t think it’s a good idea because the rate might skyrocket). You avoid paying more interest if you pay off the highest interest rate loans first and then focusing on the fixed rate and federal loans.

Additional Existing Student Loan Borrow Resources

Borrower Contact


TTY: Dial 711
(Hearing/Speach Impaired)

505-345-7269 or

Contact us through your
Account Access Login  

Defaulted Loan Contact


505-345-8821 Ext. 2110


Perkins or Campus-Based Loans Contact


505-345-8821 Ext. 2102

New Mexico Student Loan Ombudsmen

Have problems with your loans? Contact our Ombudsman to get additional help.


What is a Student Loan Ombudsman?

An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans. 

We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063.

If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.

Contact the NMEAF Ombudsman

Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230

Toll-Free: 1-800-279-3070, Ext. 1366

Need additional help with your loan dispute?

The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education’s Ombudsman at:

Office of the Ombudsman, U.S. Department of Education  
Room 3012, ROB #3 7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575