New Mexico Educational
P.O. Box 27020
Albuquerque, NM 87125-7020
8:00 am-5:00 pm Monday to Friday
Holiday closures and special hours are listed on Google
7400 Tiburon NE, Suite F
Albuquerque, NM 87109
Our office is open to accept loan payments but not to meet in person.
Additional Existing Student Loan Borrow Resources
TTY: Dial 711
Contact us through your
Account Access Login
New Mexico Student Loan Ombudsmen
Have problems with your loans? Contact our Ombudsman to get additional help.
What is a Student Loan Ombudsman?
An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.
We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063.
If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.
Contact the NMEAF Ombudsman
Need additional help with your loan dispute?
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education’s Ombudsman at:
Office of the Ombudsman, U.S. Department of Education
Room 3012, ROB #3 7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575