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Here’s how you can contact us if you have questions.
Check out our FAQ section for answers to the most frequently asked questions.
Our friendly and knowledgeable Albuquerque, New Mexico based team is here to help you 8am - 5pm Monday - Friday (MT)
- Email us: stafford@nmstudentloans.org
- Toll Free: 1-800-279-5063
- Local: 505-345-3371
- TTY: Dial 711 (Hearing/Speach Impaired)
- Fax: 505-345-7269 or 505-341-9361
- Contact us through your Account Access Login about your existing loans.
Defaulted Loan Contact:
- Toll Free: 1-800-279-3070
- Local: 505-345-8821 Ext. 2110
- Fax: 505-344-3631
Perkins or Campus Based Loans Contact:
- Email: perkins@nmstudentloans.org
- Toll Free: 1-844-247-7375
- Local: 505-345-8821 Ext. 2102
Visit Us
See Map
New Mexico Educational Assistance Foundation
7400 Tiburon NE, Suite F
Albuquerque, NM 87109
Notice, our office is open to accept payments but not to meet with borrowers. Borrowers may get help on our phone line at: 1-800-279-5063
Hours
Normal business hours are 8am-5pm Monday to FridayHoliday closures and special hours are listed on Google
NMEAF follows APS delay/closure weather schedule
Mailing Address
New Mexico Educational Assistance FoundationP.O. Box 27020
Albuquerque, NM 87125-7020
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An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.
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Having problems with your loans? Contact our Ombudsman to get additional help.
We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063.
If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.
Contact the NMEAF Ombudsman
Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230
Toll-Free: 1-800-279-3070, Ext. 1366
Email: ombudsman@nmeaf.org
Need additional help with your loan dispute?
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education's Ombudsman at:
Office of the Ombudsman, U.S. Department of Education
Room 3012, ROB #3 7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575
https://studentaid.ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman
We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063.
If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.
Contact the NMEAF Ombudsman
Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230
Toll-Free: 1-800-279-3070, Ext. 1366
Email: ombudsman@nmeaf.org
Need additional help with your loan dispute?
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education's Ombudsman at:
Office of the Ombudsman, U.S. Department of Education
Room 3012, ROB #3 7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575
https://studentaid.ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman