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Here’s how you can contact us if you have questions.

Check out our FAQ section for answers to the most frequently asked questions.

Our friendly and knowledgeable Albuquerque, New Mexico based team is here to help you 8:00am - 5:00pm Monday - Friday (MT)
  • Email us: stafford@nmstudentloans.org
  • Toll Free: 1-800-279-5063 
  • Local: 505-345-3371
  • TDD:TTY for Hearing Impaired: 505-761-2180 
  • Fax: 505-345-7269 or 505-341-9361
  • Contact us through your Account Access Login about your existing loans. 

Defaulted Loan Contact:

  • Toll Free: 1-800-279-3070
  • Local: 505-345-8821 Ext. 2110
  • Fax: 505-344-3631

Perkins or Campus Based Loans Contact:

Visit Us



See Map
New Mexico Educational Assistance Foundation
7400 Tiburon NE, Suite F
Albuquerque, NM 87109


Mailing Address

New Mexico Educational Assistance Foundation
P.O. Box 27020
Albuquerque, NM 87125-7020

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The New Mexico Educational Assistance Foundation is here to help

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An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.

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Student Loan Ombudsmen

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Having problems with your loans? Contact our Ombudsman to get additional help.

We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063.

If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.

Contact the NMEAF Ombudsman
Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230
Toll-Free: 1-800-279-3070, Ext. 1366
Email: LeewayB@nmstudentloans.org

Need additional help with your loan dispute?
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education's Ombudsman at:

Office of the Ombudsman, U.S. Department of Education  
Room 3012, ROB #3 7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575
https://studentaid.ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman



Text Area Headline: 

New Mexico Student Loans Ombudsman

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The New Mexico Educational Assistance Foundation is here to help

Here’s how you can contact us if you have questions.

Check out our FAQ section for answers to the most frequently asked questions.

Our friendly and knowledgeable Albuquerque, New Mexico based team is here to help you 8:00am - 5:00pm Monday - Friday (MT)
  • Email us: stafford@nmstudentloans.org
  • Toll Free: 1-800-279-5063 
  • Local: 505-345-3371
  • TDD:TTY for Hearing Impaired: 505-761-2180 
  • Fax: 505-345-7269 or 505-341-9361
  • Contact us through your Account Access Login about your existing loans. 

Defaulted Loan Contact:

  • Toll Free: 1-800-279-3070
  • Local: 505-345-8821 Ext. 2110
  • Fax: 505-344-3631

Perkins or Campus Based Loans Contact:

Visit Us



See Map
New Mexico Educational Assistance Foundation
7400 Tiburon NE, Suite F
Albuquerque, NM 87109


Mailing Address

New Mexico Educational Assistance Foundation
P.O. Box 27020
Albuquerque, NM 87125-7020

Style D

Student Loan Ombudsmen

An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.

Style A

New Mexico Student Loans Ombudsman

Having problems with your loans? Contact our Ombudsman to get additional help.

We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063.

If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.

Contact the NMEAF Ombudsman
Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 92230
Albuquerque, NM 87199-2230
Toll-Free: 1-800-279-3070, Ext. 1366
Email: LeewayB@nmstudentloans.org

Need additional help with your loan dispute?
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education's Ombudsman at:

Office of the Ombudsman, U.S. Department of Education  
Room 3012, ROB #3 7th and D Streets SW
Washington, DC 20202
Toll Free: 1-888-557-2575
https://studentaid.ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman